*Due to Coronavirus we are currently able to offer telephone and Skype appointments. If you need our help during this time please do contact us and we will do our best to help.*

We are generally available for appointments from 9.15am to 5pm Monday to Friday (excluding Bank Holidays). We aim to be as flexible as possible to suit your availability.

Appointments are currently held in Starbeck, Harrogate.

Out of hours

Evening appointments can be made outside of our general appointment hours.

Please note all our advisors are volunteers and to arrange an appointment means scheduling two volunteers and booking an appointment room, so we ask for a minimum of 24 hours notice for cancellations.


Our head office is based in York and is usually staffed on Mondays and Wednesdays.

Reflect @ The Gateway Centre
Front Street
YO24 3BZ